Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox sync does not recognize my account on a new computer.

  • 2 wótegronje
  • 4 maju toś ten problem
  • 21 naglědow
  • Slědne wótegrono wót APEV

APEV
APEV
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I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

Wšykne wótegrona (2)

the-edmeister
the-edmeister
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"... But I have my laptop next to me, signed in to sync ..."

Which version of Firefox?

Firefox 29 brought a new version of Sync [a year ago], so if you are using an older version of Firefox on that laptop, see this KB article - Sync your Firefox bookmarks, history, passwords and more

You'll need to update Firefox on that Laptop to continue using Sync on it after updating your Sync account.

APEV
APEV Pšašaŕ
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Thanks for the info edmeister. Unfortunately all versions of firefox involved are 37.0.2 .