Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

I have been unsuccessfully trying to update the latest version for months please help

ronkfirefox
ronkfirefox
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I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

Wšykne wótegrona (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Ron, Mozilla doesn't have staff to provide phone support, sorry.

If updating doesn't work, you might be able to update by trashing your current Firefox application and downloading the new one. However, as a Windows user, I probably should just refer you to the help article: How to download and install Firefox on Mac (I think for a failed upgrade you get referred back to that article).

Let's start by downloading the new one. You can get the full Firefox 38.0.5 from this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/