Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Is there a sync history?

  • 3 wótegrona
  • 4 maju toś ten problem
  • 2 naglěda
  • Slědne wótegrono wót philipp

Visovsiouk
Visovsiouk
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I installed a new copy of Windows 7 and tried to sync my Firefox account. I forgot my password and requested a password reset. After resetting the password I was automatically logged to my account, but the sync didn't run. Then I pressed "Sync Now" and it probably stored my new Firefox data into the Sync. Can I return my old sync data now?

I installed a new copy of Windows 7 and tried to sync my Firefox account. I forgot my password and requested a password reset. After resetting the password I was automatically logged to my account, but the sync didn't run. Then I pressed "Sync Now" and it probably stored my new Firefox data into the Sync. Can I return my old sync data now?

Wšykne wótegrona (3)

philipp
philipp
  • Moderator
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hello, when you reset the password for async account you bascially throwing away the only key to decrypt your exisitng data on the server - the account is reset by that and all data on the server is wiped, so there is no way going back...

Visovsiouk
Visovsiouk Pšašaŕ
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Why? Why would anyone think that is smart? And there was no warning that this would happen. This is really dumb.

philipp
philipp
  • Moderator
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the purpose of sync is not that of a backup service but to keep multiple devices on the same level.

your sync data is encrypted by a key derived from your account password locally on your device, before it is sent-to and stored on mozilla's sync servers. because the firefox sync architecture is designed with your security and privacy in mind (as it can store very sensitive data like passwords and history), your password will be the ONLY way to decrypt sync data. without your passwords there is no way to access that encrypted data for mozilla either... so a change password will mean a loss of data stored in the sync account - there is a warning about that before the reset procedure!