Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

My firefox has crashed and vanished, and when asked for my user name and password my password is rejected. How can I correct all this and restore my account?

  • 1 wótegrono
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót the-edmeister

russellarb
russellarb
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I need to restore my Firefox account in my name as "objrussell", but apparently need to change my password and have a new one sent to me at a different gmail account that I maintain in Safari under my name as "russellarb" so that I can use it to get back to Firefox. How do I go about doing that?

I need to restore my Firefox account in my name as "objrussell", but apparently need to change my password and have a new one sent to me at a different gmail account that I maintain in Safari under my name as "russellarb" so that I can use it to get back to Firefox. How do I go about doing that?

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the-edmeister
the-edmeister
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Sorry, Firefox Account passwords will only be sent to the email address that was used to create that Firefox Account. That email address is the account name - not something like objrussell without the @ and the email domain name.

If the user needs to use a different email address for Firefox Accounts, and new account would need to be created. Of course the new account wouldn't have any Sync data.

Do you have a 2nd device connected to the Sync / Firefox Account? If so, that device can be used to create the new Firefox Account and your data sync'd to the server from there.

If not, it sounds like you are using Sync as "backup medium" which Sync wasn't intended for.