Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

My thunderbird crashed and lost all my accounts. I added them again but all my folders are gone. How can I get them back

  • 5 wótegrona
  • 3 maju toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót jhburgess

jacrozie
jacrozie
more options

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

When I brought up thunderbird all my accounts were gone. I added them again but all my special folders are gone

Wšykne wótegrona (5)

Zenos
Zenos
more options

"Crashed"? Do you have a crash report ID?

Or are you using CCleaner?

jacrozie
jacrozie Pšašaŕ
more options

I run CC cleaner

jacrozie
jacrozie Pšašaŕ
more options

I have for years and no problems

jhburgess
jhburgess
more options

jacrozie said

I run CC cleaner

For some reason, the latest versions of CCleaner deletes part of the "prefs.js" file in the Thunderbird profile with the mail accounts information. In CCleaner Options|Exclude add the profile folder or the prefs.js file to the excluded list to keep CCleaner from damaging the file in the future. If you have a backup of your prefs.js file, you can copy the good version to your Thunderbird profiles folder and replace the corrupted file.

jhburgess
jhburgess
more options

If you do not have a good copy of the prefs.js file, you can find instructions on repairing or creating a new file here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared