Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Black Screen

  • 1 wótegrono
  • 6 ma toś ten problem
  • 23 naglědow
  • Slědne wótegrono wót FredMcD

froggerhopper
froggerhopper
more options

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen.

Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen. Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

Wšykne wótegrona (1)

FredMcD
FredMcD
more options

Several have reported issues with v54.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?