Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If the file isn't there, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, please see -

• Profiles - Where Firefox stores your bookmarks, passwords and other user data.

• Recover important data from an old profile.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

The Only Place I Found anything was at....Profiles - Where Firefox stores your bookmarks, passwords and other user data. Now How do I put everything Back ???

jimbrach said

The Only Place I Found anything was at....Profiles - Where Firefox stores your bookmarks, passwords and other user data. Now How do I put everything Back ???

How many different semi-randomly-named profile folders did you find?

At the risk of repeating some earlier thoughts and apologies for the copy/paste:

There are cases in which Firefox cannot access your existing settings and starts you up in a new profile, which looks like a first-time installation of Firefox. Firefox then may retrieve some old settings by importing them from other browsers on your system.

If you haven't already, before doing any file moves/deletes/reinstalls, you may want to do a normal system shutdown and startup to release any file locks and complete any pending updates. One user reported it took three shutdown/restarts to sort out his issues.

If your data does not magically reappear, the most likely scenarios for complete data loss are:

(1) A Refresh started but the migration of data from your old profile to your new profile was incomplete, or
(2) Your old profile was locked, so Firefox ignored it and created a new one

Here's how to investigate those two possibilities:

Did Firefox perform a Refresh?

Unless it was interrupted in progress, you should find a folder on your desktop named Old Firefox Data. Inside would be a semi-randomly-named folder with freshly updated files. Do you see anything like that?

If so, we'll suggest how to rescue key files or completely restore the earlier profile folder.

If not...

Does the Profile Manager list your immediately previous profile folder?

To check on that, inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)

Firefox should exit and then start up using the other profile. Is that the right one?

If it's not there...

Did Firefox orphan your old profile folder?

Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:

* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter/Return

In the first table on the page, click:

* Windows: the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.
* Mac: the "Show in Finder" button, to launch a new window listing various files and folders in Finder.

In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?

(Mac users: please do what you need to do in Finder to check up one level...)

If you've got any promising looking folders, we can discuss next steps to recover use of them.

, click the capitalized word Profiles to move up one level in the folder hierarchy??

jimbrach said

, click the capitalized word Profiles to move up one level in the folder hierarchy??

In Windows 7, Windows Explorer has an address bar at the top where each folder name is clickable. In the old days, there was a .. entry at the top of the file names you could double-click. I don't know how it works on Windows 10.