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Firefox won't work when updated to v54.0.1

  • 5 wótegrona
  • 4 maju toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót HKafeman

HKafeman
HKafeman
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When I update from v54.0 to v54.0.1 and restart Firefox, no window is displayed.

If I kill the resulting Firefox process then it works okay again back to v54.0

I have tried this many times!

Starting in Safe Mode does the same and creating a new profile and using that does the same too.

Help please.

When I update from v54.0 to v54.0.1 and restart Firefox, no window is displayed. If I kill the resulting Firefox process then it works okay again back to v54.0 I have tried this many times! Starting in Safe Mode does the same and creating a new profile and using that does the same too. Help please.

Wubrane rozwězanje

does firefox 54.0.1 launch when you boot windows 10 into safemode (with networking) once for testing purposes?: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (5)

philipp
philipp
  • Moderator
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hi, as this can sometimes be a symptom of malware that's active on a system, next to the security software already in place, please also run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

HKafeman
HKafeman Pšašaŕ
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Philipp Thank you for your quick response. I have Norton Security installed. I installed a Trial version of MalwareBytes Premium 3.1.2 and ran its Threat Scan which found nothing. I installed AdwCleaner 6.047 and it found a few things, but the only one relevant to Firefox was: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\<Profile>\extensions\jid1-16aeif9OQIRKxA@jetpack.xpi I am going to get AdwCleaner to remove it and will try the update again....


Thanks Henry

HKafeman
HKafeman Pšašaŕ
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Philipp That made no difference. Do you have any other suggestions? Thanks Henry

philipp
philipp
  • Moderator
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Wubrane rozwězanje

does firefox 54.0.1 launch when you boot windows 10 into safemode (with networking) once for testing purposes?: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

HKafeman
HKafeman Pšašaŕ
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Philipp 1,000 Thanks! I suspended BitLocker (after first trying and getting to the enter BitLocker code dialogue which I do not have to hand!), then rebooted in Safe Mode with Networking. Firefox actually launched by itself. I then got it to update and restart and it restarted okay with v54.0.1. I then restarted normally and it is all okay! Thanks Henry