Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Firefox restarts audio output device when open Massages on VK.com

  • 9 wótegrona
  • 4 maju toś ten problem
  • 10 naglědow
  • Slědne wótegrono wót Azatot

more options

Hi, while listening to music on foobar2000 player via ASIO, I open https://vk.com/im, then my external sound card makes "ch-ch" sound and music loudly crashes. This problem repeats every new tab with https://vk.com/im. Problem takes place even without player. There is no this problem on MS Edge. Sorry for my English, I hope you'll understand me :)

Hi, while listening to music on foobar2000 player via ASIO, I open https://vk.com/im, then my external sound card makes "ch-ch" sound and music loudly crashes. This problem repeats every new tab with https://vk.com/im. Problem takes place even without player. There is no this problem on MS Edge. Sorry for my English, I hope you'll understand me :)

Wšykne wótegrona (9)

more options

Try this : https://addons.mozilla.org/en-US/firefox/addon/disable-autoplay/

Please let us know if this solved your issue or if need further assistance.

more options

No. Problem still alive.

more options

If it can help, this problem is also on this site: https://www.newegg.com/Product/Product.aspx?Item=N82E16829132072

more options

Microsoft will and does change your drivers in Windows 10 Please put the fix in for all Hardware or just choose the link of the page to figure out just the video card https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Ok, do not see on page the error you mentioned. Did find the card, went to Asus and download page. Pick your OS version and reinstall the drivers after have done the above fix. https://www.asus.com/Sound-Cards/Essence_STX_II_71/HelpDesk_Download/

I would also suggest checking in your Bios that the on-board sound card is disabled.

If still have issues : https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox

Please let us know if this solved your issue or if need further assistance.

more options

So.. I have done, what you suggested. I prevented Installation of the device and....now I can't install drivers for soundcard:) Neither via setup.exe, nor via Device Manager. Then I canceled fixes, reinstalled drivers and forcibly disabled on-board soundcard. So, It worked! Thanks. But why this problem takes place only whit Firefox? Edge and Chrome works correctly with both soundcards.

Wót Azatot změnjony

more options

No, it started again. Even with disabled on-board audiocard.

more options

Is it possible to find russian support?

more options

You can go to this Russian forum website: