We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Each time I open Firefox Mozilla it wants me to update and I do it again and again and I can't get it to stop. Help

  • 3 wótegrona
  • 2 matej toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót Shadow110

Sgaumont
Sgaumont
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Every time I open Firefox Browser, it asks me to update again and/or download the update. It seems to be successful but then it happens again. I have even had more computer savvy people try it with the same results. I have shut down the computer and restarted but no change. How can I get this to be permanently updated and not ask me each time if I want to update? Susan Gaumont

Every time I open Firefox Browser, it asks me to update again and/or download the update. It seems to be successful but then it happens again. I have even had more computer savvy people try it with the same results. I have shut down the computer and restarted but no change. How can I get this to be permanently updated and not ask me each time if I want to update? Susan Gaumont

Wšykne wótegrona (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Can you take a screenshot of the update message you are getting and attach it as a response to this thread?

This will help us to understand what you are seeing.

Sgaumont
Sgaumont Pšašaŕ
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I have attached a photo since there is no way to do a screen shot on a blank screen. You can see the dialog box says "Do you want to allow this app to make changes to your device?" If I say Yes - then I get: Firefox is installing your updates and will start in a few moments. (I have said yes many times after downloading the update below.) If I say No - then I get: Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it. See what's new. Download or Not Now. (I have downloaded many, many times). I can click on the X, but I get this dialog box every single time I open Firefox and I want it to go away. Susan Gaumont

Shadow110
Shadow110
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Can not see tat very clearly but know it is not Mozilla.

Please scan your computer with more than 1 as each scans with diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save the Reports and google each one before deleting as may delete something need to keep to run a program.

If need help post in only 1 forum only and wait. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Please let us know if this solved your issue or if need further assistance.