We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

laptop mouse intermittently stops working in firefox and if I go to desktop using the touchpad and then back to firefox the mouse works again

  • 4 wótegrona
  • 1 ma toś ten problem
  • 9 naglědow
  • Slědne wótegrono wót Toriella

Toriella
Toriella
more options

I am using Windows 10 Home 64 bit. Laptop is Dell N5110. Firefox is version 58.0 64 bit. The mouse is a Microsoft Sculpt Comfort Bluetooth. The power setting for bluetooth mouse is set so that the computer can't put it to sleep. The microsoft mouse driver was up to date. I am now trying the HID compliant mouse driver. The problem exists with both drivers. The mouse intermittently stops working... ie. The light underneath is on, but mouse doesn't respond. I can either turn the mouse off and on again and it works; or I can simply go to the desktop or another open application, and when I switch back to Firefox the mouse will be working again. I have also run a chkdsk with no problems found. This problem seems to have started following a Windows update in the past couple of weeks - or coincidence? Anyone have any idea how to fix this?

I am using Windows 10 Home 64 bit. Laptop is Dell N5110. Firefox is version 58.0 64 bit. The mouse is a Microsoft Sculpt Comfort Bluetooth. The power setting for bluetooth mouse is set so that the computer can't put it to sleep. The microsoft mouse driver was up to date. I am now trying the HID compliant mouse driver. The problem exists with both drivers. The mouse intermittently stops working... ie. The light underneath is on, but mouse doesn't respond. I can either turn the mouse off and on again and it works; or I can simply go to the desktop or another open application, and when I switch back to Firefox the mouse will be working again. I have also run a chkdsk with no problems found. This problem seems to have started following a Windows update in the past couple of weeks - or coincidence? Anyone have any idea how to fix this?

Wšykne wótegrona (4)

WestEnd
WestEnd
more options

Did you check the battery? This also sounds like the mouse is defective as well. How old is that mouse?

Toriella
Toriella Pšašaŕ
more options

Yes I tried changing the battery - despite it not showing the low battery warning light.

I really don't think it is the mouse. If the mouse stops moving and I move the cursor to hover over the taskbar (using the touchpad to move the cursor) then the mouse starts working. This gets it working every time.

WestEnd
WestEnd
more options

Is that laptop a W10 machine or upgraded W10? Also depending on age of machine the BT device in the laptop could be failing as well. So you have to check all avenue of where the problem could be coming from and not just say FF. I doubt FF would cause your mouse to not respond here.

Toriella
Toriella Pšašaŕ
more options

Thank you. You could be right. It is upgraded from W7. Luckily I haven't had any problems since upgrading to W10, but as the laptop is a 2011 build, it is getting quite old.

Maybe the W10 update which happened at the same time was just a coincidence. I hate those large updates where I have to reset the settings for my mouse and touchpad and this was one of them, which is why I thought it might have something to do with the problem starting at the same time.