We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-2a6eca16-d021-4f00-ab85-e88f71180215 2/14/18 9:57 PM bp-97e3dc9b-9213-4551-b8ee-2007c1170504 5/4/17 3:21 PM bp-9ec4024e-b305-4618-9c27-494802161113 11/12/16 4:14 PM bp-64b5d116-c19e-4f31-96c1-f3e8c2160919 9/19/16 8:31 AM bp-853ac11a-c157-4736-baa6-6a7ec2160916

bp-2a6eca16-d021-4f00-ab85-e88f71180215 2/14/18 9:57 PM bp-97e3dc9b-9213-4551-b8ee-2007c1170504 5/4/17 3:21 PM bp-9ec4024e-b305-4618-9c27-494802161113 11/12/16 4:14 PM bp-64b5d116-c19e-4f31-96c1-f3e8c2160919 9/19/16 8:31 AM bp-853ac11a-c157-4736-baa6-6a7ec2160916 9/16/16 10:47 AM bp-1e0ee528-cb27-41bc-97af-d7eb72160910

The crash report IDs you posted are probably too old and are no longer available. Only the first is valid and that is from Firefox 58 and is of no use.

• Firefox 58.0.2 Crash Report [@ __pthread_kill | abort | gpusGenerateCrashLog ]
• CrashTime : Thu, 15 Feb 2018 05:56:59 GMT

Aren't there any more recent reports available?

• https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
• https://support.mozilla.org/en-US/kb/Firefox+crashes