Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Locked out attempting to sync new device. Please help.

  • 1 wótegrono
  • 3 maju toś ten problem
  • 7 naglědow
  • Slědne wótegrono wót ludiusdragon

administration
administration
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Got a new device. (Android) Went to setup Firefox Sync but apparently my email was bouncing. I cleared my anti-spam settings, however Firefox Sync refused to resend the confirmation email.

Now, when I try to sign into Firefox - on my new device - it says, "Sorry, We've locked your account. The confirmation email we sent... was returned and we've locked your account to protect your Firefox data. If this is a valid email address, let us know, and we can help unlock your account."

However, the link provided does not appear to provide any clear way to contact Mozilla Firefox support.

Nevertheless, I've ensured that my email is working again, by signing up to Bugzilla, with the same email, and receiving and approving the email confirmation.

Please help.

Got a new device. (Android) Went to setup Firefox Sync but apparently my email was bouncing. I cleared my anti-spam settings, however Firefox Sync refused to resend the confirmation email. Now, when I try to sign into Firefox - on my new device - it says, "Sorry, We've locked your account. The confirmation email we sent... was returned and we've locked your account to protect your Firefox data. If this is a valid email address, let us know, and we can help unlock your account." However, the link provided does not appear to provide any clear way to contact Mozilla Firefox support. Nevertheless, I've ensured that my email is working again, by signing up to Bugzilla, with the same email, and receiving and approving the email confirmation. Please help.

Wšykne wótegrona (1)

ludiusdragon
ludiusdragon
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Information about the sync verification, including a link to a request to unlock your accont, can be found here: https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

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