Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Why won't Firefox create my account?

  • 1 wótegrono
  • 1 ma toś ten problem
  • 14 naglědow
  • Slědne wótegrono wót cor-el

mrgamache
mrgamache
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I filled everything out correctly and I was prompted to enter my age. I entered '23' and I was told:

"Cannot create account

You must meet certain age requirements to create a Firefox Account.

Learn more"

To which I was prompted to visit a link that said I had to be at least 13 years old to create an account. No, I did not misspell my age, I verified everything before I hit Create. BUT even if I did accidentally type '13' instead of '23', that should still be allowed by law! Now I cannot use my primary email to create an account and I am very confused, please help.

I filled everything out correctly and I was prompted to enter my age. I entered '23' and I was told: "Cannot create account You must meet certain age requirements to create a Firefox Account. Learn more" To which I was prompted to visit a link that said I had to be at least 13 years old to create an account. No, I did not misspell my age, I verified everything before I hit Create. BUT even if I did accidentally type '13' instead of '23', that should still be allowed by law! Now I cannot use my primary email to create an account and I am very confused, please help.

Wšykne wótegrona (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I don't think that Firefox remembers this choice over a session, so close and restart Firefox and give it another try.

Can you create the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.