Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Cannot print from web on Brother printer HL-5370DW although can print from Brother MFC-J497DW

  • 1 wótegrono
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót WMagicModel

m50walker
m50walker
more options

I followed all the steps in the article "Fix printing problems in Firefox," down to "Reset all Firefox printer settings," and could still not print from the web. I can print fine from PDF files and Word, and I can print from the web using Internet Explorer. My printer is a Brother HL-5370DW. I have no problem printing from web using Firefox with my other Brother printer, MFC-J497DW. I prefer to print from the first printer since it is a laser printer while the second printer is an ink-jet printer. Thanks for any help you can provide.

I followed all the steps in the article "Fix printing problems in Firefox," down to "Reset all Firefox printer settings," and could still not print from the web. I can print fine from PDF files and Word, and I can print from the web using Internet Explorer. My printer is a Brother HL-5370DW. I have no problem printing from web using Firefox with my other Brother printer, MFC-J497DW. I prefer to print from the first printer since it is a laser printer while the second printer is an ink-jet printer. Thanks for any help you can provide.

Wšykne wótegrona (1)

WMagicModel
WMagicModel
more options

Hi m50walker,

Some ideas come to mind such as restarting Firefox in safe mode and see if that does the trick.

  1. Click the 3-bar menu on the top right corner of your Firefox browser
  2. Click Help near the bottom
  3. Click Restart with Add-ons Disabled
  4. Click Restart
  5. You are presented two options:
  • Click Start in Safe Mode (click)
  • Refresh Firefox (don't click) 
      Test Printer


You could also make a new Profile and see if you can print successfully with your laser jet printer which was recommended by another contributor.

  1. type this in the address bar : about:profiles
  2. Click Create a New Profile
  3. Click Launch profile in new browser 
      Test Printer

Resolved Support Forum Links : unable to print from Firefox (profile creation) printer will not print but only in firefox (Refresh Firefox)