Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

"Your message was sent but a copy was not placed in your sent folder" - latest version

  • 4 wótegrona
  • 3 maju toś ten problem
  • 11 naglědow
  • Slědne wótegrono wót ghristwd

Zac
Zac
more options

Hi,

We're running the latest version of Thunderbird on 2 devices. Both devices have the latest version installed. Trying both our work email (Office365) or hotmail account and trying to send an email with an attachment gives the message "Your message was sent but a copy was not placed in your sent folder".

We have tried completely uninstalling all AV software as a test, same result. We have tried as mentioned above our office365 work email and personal outlook. Both devices are in different countries on different networks. We have tried completely re-installing thunderbird.

Any ideas?

Thanks zac.

Hi, We're running the latest version of Thunderbird on 2 devices. Both devices have the latest version installed. Trying both our work email (Office365) or hotmail account and trying to send an email with an attachment gives the message "Your message was sent but a copy was not placed in your sent folder". We have tried completely uninstalling all AV software as a test, same result. We have tried as mentioned above our office365 work email and personal outlook. Both devices are in different countries on different networks. We have tried completely re-installing thunderbird. Any ideas? Thanks zac.
Pśipowjesone fota wobrazowki

Wšykne wótegrona (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Accounts with office365/hotmail/outlook.com or gmail have the property that they automatically copy sent messages to the IMAP Sent folder, so in TB you should uncheck 'Place a copy in' in the Copies & Folders section of Tools/Account Settings. Does that eliminate the error message on sending? Do the messages appear in the Sent folder when you access the account through webmail?

Coralggs
Coralggs
more options

I have this problem too. Copying to sent folder does not happen. In the end have discard or just save but then can not retrieve message. I have Microsoft office 365 and use gmail and ymail.

dnd197
dnd197
more options

I also have this problem ie sent emails not being copied into Sent folder. My Gmail account works fine, but I have the problem with my Plusnet accounts. What I have discovered with Thunderbird, is that if I set it to copy sent mail to a local folder rather than the Sent folder, it copies to the local folder fine. Bizzarly, if I then drag and drop the email from the local folder to the Sent folder it goes in with no problem and appears in the sent folder on all my devices and (obviously) on the Plusnet server. So I have found a solution albeit a somewhat tedious one. David

ghristwd
ghristwd
more options

I have this problem some of the time using version 68.6.0 (64 bit). I have reply messages going to the folder of the original message, usually the inbox, in which case the error message reads " Your message was sent but a copy was not placed in your sent folder (Inbox) due to network or file access errors." This is with AOL mail (I got dumped there by Verizon).

Usually if I select "Save" I get the error message again, then if I select "Save" again the message just disappears.

Wót ghristwd změnjony