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Incoming mail not allowing clickable hyperlinks

  • 6 wótegrona
  • 1 ma toś ten problem
  • 31 naglědow
  • Slědne wótegrono wót paul

paul
paul
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Hi, my problem is that incoming mail from online client software is not showing hyperlinks as clickable. I have edited the templates in my online software to include my web address and a payl link, when the automated email comes through, neither is displayed as a clickable link. If i access the message on my phone, both links are clickable

Any ideas?

Hi, my problem is that incoming mail from online client software is not showing hyperlinks as clickable. I have edited the templates in my online software to include my web address and a payl link, when the automated email comes through, neither is displayed as a clickable link. If i access the message on my phone, both links are clickable Any ideas?

Wubrane rozwězanje

Can you post the link part of the source (Ctrl+U) of the template here? Note also that some mail apps, especially on mobile devices, don't format links as clickable unless they are embedded in text, e.g. http://www.example.org is not clickable whereas this is.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (6)

sfhowes
sfhowes
  • Top 25 Contributor
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This sometimes happens if the link in the html anchor is entered as www.example.org instead of http://www.example.org Are links from other senders clickable in TB?

paul
paul Pšašaŕ
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Hi

I have edited the template so the web address starts http:// and still no joy

links from other senders are clickable

sfhowes
sfhowes
  • Top 25 Contributor
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Wubrane rozwězanje

Can you post the link part of the source (Ctrl+U) of the template here? Note also that some mail apps, especially on mobile devices, don't format links as clickable unless they are embedded in text, e.g. http://www.example.org is not clickable whereas this is.

paul
paul Pšašaŕ
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hi

hope this is what you were after, it doesnt appear to have any of the text from the template contained in it.

As I mentioned, my email client on my android phone has no trouble displaying gthe links i have put into the template, just want to cover all bases

thanks

<meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"> <title>Click</title> <link rel="stylesheet" href="/stylesheets/app.css"> <script src="//cdnjs.cloudflare.com/ajax/libs/mobile-detect/1.3.3/mobile-detect.min.js"></script> <script type="text/javascript"> window.mobileDetection = new MobileDetect(window.navigator.userAgent); </script> <script id="click-settings" type="text/javascript">window.clickSettings = { PAYMILL_PUBLIC_KEY: '8a8394c3400b37d60140163e4d0f0e49', AirBrakeKey: '50af13a9adc445c95586989ab0f461d2', AirBrakeUrl: '146.185.176.107', AirBrakeEnvironment: 'Dev', UseIntercom: false }; </script> <script src="/javascripts/vendor.js"></script> <script src="/javascripts/templates.js"></script> <script src="/javascripts/app.js"></script> <script src=""></script> <script type="text/javascript"> var PAYMILL_PUBLIC_KEY = window.clickSettings.PAYMILL_PUBLIC_KEY; </script> <script type="text/javascript" src="https://bridge.paymill.com/"></script> <style> #habla_topbar_div { background: #389DBF none repeat scroll 0 0 !important; } </style> <link href="https://fonts.googleapis.com/css?family=Architects+Daughter" rel="stylesheet">

<script data-cfasync="false" type="text/javascript"> /*<![CDATA[*/window.olark||(function(c){var f=window,d=document,l=f.location.protocol=="https:"?"https:":"http:",z=c.name,r="load";var nt=function(){ f[z]=function(){ (a.s=a.s||[]).push(arguments)};var a=f[z]._={ },q=c.methods.length;while(q--){(function(n){f[z][n]=function(){ f[z]("call",n,arguments)}})(c.methods[q])}a.l=c.loader;a.i=nt;a.p={ 0:+new Date};a.P=function(u){ a.p[u]=new Date-a.p[0]};function s(){ a.P(r);f[z](r)}f.addEventListener?f.addEventListener(r,s,false):f.attachEvent("on"+r,s);var ld=function(){function p(hd){ hd="head";return["<",hd,"></",hd,"><",i,' onl' + 'oad="var d=',g,";d.getElementsByTagName('head')[0].",j,"(d.",h,"('script')).",k,"='",l,"//",a.l,"'",'"',"></",i,">"].join("")}var i="body",m=d[i];if(!m){ return setTimeout(ld,100)}a.P(1);var j="appendChild",h="createElement",k="src",n=d[h]("div"),v=n[j](d[h](z)),b=d[h]("iframe"),g="document",e="domain",o;n.style.display="none";m.insertBefore(n,m.firstChild).id=z;b.frameBorder="0";b.id=z+"-loader";if(/MSIE[ ]+6/.test(navigator.userAgent)){ b.src="javascript:false"}b.allowTransparency="true";v[j](b);try{ b.contentWindow[g].open()}catch(w){ c[e]=d[e];o="javascript:var d="+g+".open();d.domain='"+d.domain+"';";b[k]=o+"void(0);"}try{ var t=b.contentWindow[g];t.write(p());t.close()}catch(x){ b[k]=o+'d.write("'+p().replace(/"/g,String.fromCharCode(92)+'"')+'");d.close();'}a.P(2)};ld()};nt()})({ loader: "static.olark.com/jsclient/loader0.js",name:"olark",methods:["configure","extend","declare","identify"]}); /* custom configuration goes here (www.olark.com/documenttaion) */ olark.identify('7779-884-10-5721');/*]]>*/ </script> <script type="text/javascript">olark.configure('system.group', '621442875b50b5281978d81dbf38cf30'); /*Routes to Click Support*/ </script> <script type="text/javascript">olark.configure('features.attention_grabber', false );</script> <script type="text/javascript"> if (window.clickSettings.AirBrakeEnvironment == 'Live') { var load = components('scriptloader'); load("//errbit.tm2app.com/javascripts/notifier.js", function() { Airbrake.setKey(window.clickSettings.AirBrakeKey); Airbrake.setHost(window.clickSettings.AirBrakeUrl); Airbrake.setEnvironment(window.clickSettings.AirBrakeEnvironment); Airbrake.setErrorDefaults({ url: 'https://app.click-hub.com/', action:'show' }) }); } require('initialize'); </script> <script src="https://cdnjs.cloudflare.com/ajax/libs/modernizr/2.8.3/modernizr.min.js"> </body> </p></script>
sfhowes
sfhowes
  • Top 25 Contributor
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The only links I see in the source rely on the recipient being able to activate Javascripts, which TB disables by default, as a security measure. This wouldn't be an issue if the mail were opened in webmail, or, as you've found, in a mobile mail app.

paul
paul Pšašaŕ
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Hi

I managed to get around by using a well-hidden "insert link" command in the originating email template, many thanks for you efforts