Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

sync data lose

  • 1 wótegrono
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót the-edmeister

more options

Hi !

Previously I use this account to sign in to firefox and saved my all the passwords and data and let it sync with my email id. But today I installed a new copy of windows and again installed Firefox but I forgot the password. Than I logged in through my gmail id and changed the password and my Firefox id is the same as my Gmail id. Now I am not seeing any of my previous data and passwords in this new installation of browser. Please help me to retrieve my years of data and logins of so many sites back which I cant access by syncing option now. Now all is empty nothing is there in my linked account.

Hi ! Previously I use this account to sign in to firefox and saved my all the passwords and data and let it sync with my email id. But today I installed a new copy of windows and again installed Firefox but I forgot the password. Than I logged in through my gmail id and changed the password and my Firefox id is the same as my Gmail id. Now I am not seeing any of my previous data and passwords in this new installation of browser. Please help me to retrieve my years of data and logins of so many sites back which I cant access by syncing option now. Now all is empty nothing is there in my linked account.
Pśipowjesone fota wobrazowki

Wšykne wótegrona (1)

more options

www.atinder.2580 said

Previously I use this account to sign in to firefox and saved my all the passwords and data and let it sync with my email id. But today I installed a new copy of windows and again installed Firefox but I forgot the password. Than I logged in through my gmail id and changed the password and my Firefox id is the same as my Gmail id. Now I am not seeing any of my previous data and passwords in this new installation of browser. Please help me to retrieve my years of data and logins of so many sites back which I cant access by syncing option now. Now all is empty nothing is there in my linked account.

Sorry for your loss of data. You were using Sync incorrectly; it's made to synchronize data among multiple devices, not intended to be used as "backup media" when the operating system is re-installed.

Your Sync data was cleared from the Sync when your reset the password for your Firefox Account. You missed seeing the warning message about that when went to set a new Firefox Account password. The original password was the "Key" to the encryption of your data and needed to "unlock" your data, a different password just wouldn't work.