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Can't Send E-mails Through Spectrum

  • 5 wótegrona
  • 1 ma toś ten problem
  • 13 naglědow
  • Slědne wótegrono wót svlad2009

bpanto1
bpanto1
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For months my wife and I have not been able to send Spectrum e-mails through Thunderbird. When we send, we get a weird error message. When we go to the Spectrum website, there's no problem. My wife and I have two separate accounts and use two different desktops. Both get the same error. I've used Thunderbird for years with no problem. I hate Spectrum's online app. I've attached my account and server setting. And the error message.

For months my wife and I have not been able to send Spectrum e-mails through Thunderbird. When we send, we get a weird error message. When we go to the Spectrum website, there's no problem. My wife and I have two separate accounts and use two different desktops. Both get the same error. I've used Thunderbird for years with no problem. I hate Spectrum's online app. I've attached my account and server setting. And the error message.
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Wšykne wótegrona (5)

sfhowes
sfhowes
  • Top 10 Contributor
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Change the authentication to 'normal password' and the connection security to STARTTLS. If that doesn't work, change the security to SSL/TLS and then manually type in 587 for the port.

https://support.mozilla.org/en-US/questions/1234783#answer-1157050

https://www.spectrum.net/support/internet/spectrum-email-server-settings

bpanto1
bpanto1 Pšašaŕ
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Didn't work. When I changed the ports and security, it wouldn't even log to the server.

svlad2009
svlad2009
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The IP reported with the error (small image) is "listed in the CSS" & "listed in the PBL" & "listed in the XBL" - which kind of mean that the IP from where you try to send those mails is "black-listed". You might get in touch with your email server team to set that IP on a white-list or you might try to use another connection (if your provider can offer you).

bpanto1
bpanto1 Pšašaŕ
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Wouldn't the IP address of Thunderbird be the same as the internet IP of Spectrum.net? I believe I share one IP address per ISP with all the router devices.

svlad2009
svlad2009
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The IP mentioned on that error should be your public IP. Check this information (Google search: what is my IP). The mail server - spectrum - receive a "request" to get mails (from thunderbird) from that IP and refuse the connection if it's black-listed (no matter what email-client you're using) and if that mail server is set like that...

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