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Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Need help to restore my account

  • 4 wótegrona
  • 1 ma toś ten problem
  • 8 naglědow
  • Slědne wótegrono wót Maggy611

Maggy611
Maggy611
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It appears that my account was reset and I was locked out. I successfully reset my password but I cannot restore or recover my other information such as data, bookmarks, customization, preferences, etc. It also appears that my desktop account no longer recognizes my android device. Unable to sync with phone and QR Code recovery was unsuccessful.

Can you please help me restore my desktop/android account to where it was on Jan 3 2021?

It appears that my account was reset and I was locked out. I successfully reset my password but I cannot restore or recover my other information such as data, bookmarks, customization, preferences, etc. It also appears that my desktop account no longer recognizes my android device. Unable to sync with phone and QR Code recovery was unsuccessful. Can you please help me restore my desktop/android account to where it was on Jan 3 2021?

Wšykne wótegrona (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I did that once... Any data you have on the server will be erased when you reset your password (unless you use recovery keys).

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Does your Android device have your data(passwords & bookmarks)?

Maggy611
Maggy611 Pšašaŕ
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I guess I got lucky. Wasn't sure if the recovery keys worked or not. I was finally able to get things close to where they were before the problems started. Lost my "Top Sites" on my Home Page. Any chance of getting them back?

Thanks for replying!

Maggy611
Maggy611 Pšašaŕ
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Yes, my Android device has some passwords and bookmarks. It's a bit quirky though. An old update messed up my settings on the device. Can't always find Sync in the settings and other things. Been using Duck Duck Go as default browser on my mobile device (less headaches).