Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Changed password

  • 3 wótegrona
  • 1 ma toś ten problem
  • 7 naglědow
  • Slědne wótegrono wót Amelia

Joel W B
Joel W B
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I’m on a pc running Win10. Even after resetting my password several times and reinstalling Firefox several times, Every time I open Firefox it asks for my primary password. When I enter that password it says “wrong password”. I have several computers but this only happens on one of them. Sync is on

I’m on a pc running Win10. Even after resetting my password several times and reinstalling Firefox several times, Every time I open Firefox it asks for my primary password. When I enter that password it says “wrong password”. I have several computers but this only happens on one of them. Sync is on

Wšykne wótegrona (3)

Amelia
Amelia
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Hello,

The primary password is a means of protecting your locally stored passwords. It is separate from your Windows password and your Firefox installation.

I suggest that because you have sync, you can make a new profile at about:profiles, and set it up for sync. Using sync will restore the data from your other computers.

Joel W B
Joel W B Pšašaŕ
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I know about this. I know my password as I use it on other computers. I know the difference between primary (formerly master) password and the other passwords you mention. I am referring to the primary password which protects my web accounts such as ms or att.

Amelia
Amelia
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Hello,

If this is true, I believe that making a new profile and using sync should work. This is effectively completely bypassing the primary password. You can then set a primary password to protect the passwords.

I believe that you either forgot the password for that computer or the file that stores the encrypted passwords has broken.