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Zap2it web page is blank

  • 2 wótegronje
  • 2 matej toś ten problem
  • 26 naglědow
  • Slědne wótegrono wót cor-el

ntcain
ntcain
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When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still goes blank when in troubleshooting mode.

Works with Microsoft Edge browser. Any ideas?

When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still goes blank when in troubleshooting mode. Works with Microsoft Edge browser. Any ideas?

Wubrane rozwězanje

Update: I went and did a Refresh, now the Zap2it web page is viewable. I should have copy troubleshooting information to clipboard before refresh, but didn't. Oh well.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (2)

ntcain
ntcain Pšašaŕ
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Wubrane rozwězanje

Update: I went and did a Refresh, now the Zap2it web page is viewable. I should have copy troubleshooting information to clipboard before refresh, but didn't. Oh well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If this happens again then try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window