Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Upgrade to Firefox version 11 stuck

  • 1 wótegrono
  • 0 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót Bill K. Carl

fran33336
fran33336
more options

Hello,

I was prompted that an upgrade was available and attempted to download/upgrade it.

Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this.

If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again.

Seems stuck anyone else having this problem and a possible workaround?

Thanks

Hello, I was prompted that an upgrade was available and attempted to download/upgrade it. Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this. If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again. Seems stuck anyone else having this problem and a possible workaround? Thanks

Wót fran33336 změnjony

Wšykne wótegrona (1)

Bill K. Carl
Bill K. Carl
more options

There are a few potential workarounds you can try:

Restart your Mac and try the installation process again. Make sure you have enough free disk space to complete the installation. Disable any antivirus or firewall software you have running, as they may be interfering with the installation process. Try downloading the Firefox installer directly from the Mozilla website and running it manually instead of using the built-in updater. If none of these workarounds solve the issue, you may want to try uninstalling Firefox and then reinstalling the latest version from scratch.