Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Getting frequent "not responding"

  • 11 wótegrona
  • 1 ma toś ten problem
  • Slědne wótegrono wót christ1

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With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

Wšykne wótegrona (11)

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What is your anti-virus software?

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Whatever comes with Windows - Windows Security, Windows Firewall, ....

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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

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This phenomenon does not occur often enough to where I feel safe turning anti-virus off. Any other suggestions?

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Hi, I am running into the same situation. TB is "Not Responding" quite often. Only after upgrading to (128.1.0esr). I am running the default Microsoft Defender for anti-virus software. I am not running any extensions. All email is hosted on Godaddy.

Thank you, JR

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This phenomenon does not occur often enough to where I feel safe turning anti-virus off.

As stated, this is a temporary troubleshooting step.

Any other suggestions?

It is entirely up to you to follow suggestions or not. But if you don't, then I'm done here.

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dominic2,

please start a new topic for your problem. https://support.mozilla.org/questions/new

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Hello, I can, but just curious, why a new topic when I am having the same issue. Thank you

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christ1,

dominic2's issues is EXACTLY the same issue I am having. It is not "seemingly" the same issue.

Do you have another suggestion besides turning off anti-virus? If not, just say so.

FYI this phenomenon has not occurred for me in the last 36 hours. Do you really think it is wise to turn off anti-virus for that long?

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You first outright declined to run Windows in safe mode, and now you're saying you were running Windows in safe mode for more than 36 hours? You'd need to clarify what you were doing, and what the result was. As a reminder, nobody else than you can see what happens on your screen. And you were not asked to turn off your anti-virus software for longer periods of time.

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Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.