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Canon UK website problem

helenalaurie
helenalaurie
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Since your last Firefox update I have no longer been able to access the Canon UK website. www.canon.co.uk returns the website menu but within a second it greys out and becomes unusable. The same happens when I try to access any other Canon UK address. I'm running Win 10 on my PC and Win 11 on my Laptop. Both display the same problem. If I try to access the same sites via MS Edge I have no problems nor do I have problems accessing other sites on Firefox. I like using Firefox but do not wish to have two browsers open at the same time. Maybe I should change to Edge.....? Please help - Laurie Wright

Since your last Firefox update I have no longer been able to access the Canon UK website. www.canon.co.uk returns the website menu but within a second it greys out and becomes unusable. The same happens when I try to access any other Canon UK address. I'm running Win 10 on my PC and Win 11 on my Laptop. Both display the same problem. If I try to access the same sites via MS Edge I have no problems nor do I have problems accessing other sites on Firefox. I like using Firefox but do not wish to have two browsers open at the same time. Maybe I should change to Edge.....? Please help - Laurie Wright

Wšykne wótegrona (1)

ThePillenwerfer
ThePillenwerfer
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It's working fine for me with the same version of Firefox, albeit on Linux.

Have you tried opening it in a Private window? That doesn't usually run extensions so if it opens OK it could be one of those that's causing the bother.

Troubleshoot mode would also be worth a go. Press Alt-h and choose Troubleshoot Mode from the drop down menu that appears.

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