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Why are emails I've deleted or sorted returning to my inbox?

  • 3 wótegrona
  • 0 ma toś ten problem
  • Slědne wótegrono wót Brett Haugen

Brett Haugen
Brett Haugen
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I have multiple email accounts configured in Thunderbird, all of them are IMAP and hosted through Google/gmail.

Occasionally emails that I delete or move to folders will return to my inbox. This happens very irregularly. Sometimes it happens daily, sometimes it can go many days without an occurrence.

If emails are sorted within the gmail browser interface, the problem never happens.

I've tried a complete deletion of Thunderbird and all app data, and resetting all email accounts but the problem persists.

Thanks in advance!

I have multiple email accounts configured in Thunderbird, all of them are IMAP and hosted through Google/gmail. Occasionally emails that I delete or move to folders will return to my inbox. This happens very irregularly. Sometimes it happens daily, sometimes it can go many days without an occurrence. If emails are sorted within the gmail browser interface, the problem never happens. I've tried a complete deletion of Thunderbird and all app data, and resetting all email accounts but the problem persists. Thanks in advance!

Wšykne wótegrona (3)

sfhowes
sfhowes
  • Top 10 Contributor
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What is the setting in Account Settings with gmail accounts for deleting messages? Google recommends 'just mark it as deleted' due to gmail's labelling process. That might explain your issue.

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Brett Haugen
Brett Haugen Pšašaŕ
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Thanks for the prompt reply. I've made that update and will monitor to see if the problem is resolved!

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Brett Haugen
Brett Haugen Pšašaŕ
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This worked fine for about two weeks, then yesterday we started having the problem again. Any other ideas?

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