Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Cannot upgrade from 3.6.3 ,get XUL Runner error, about incompatible platforms

  • 1 wótegrono
  • 6 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót cor-el

TimL
TimL
more options

I am trying to update from 3.6.3 to 3.6.8, I have been needing to update for months, but everytime, after the install when I try to open FF, it gives me an XUL Runner error that says, Platform version 1.9.2.3 is not compatible with Minversion 1.9.2.8, maxversion 1.9.2.8

Please help. I have closed zone alarm, and spysweeper on windows xp, and uninstalled 3.6.3, and rebooted, and closed everything before installing, again, it still does not help.

I am trying to update from 3.6.3 to 3.6.8, I have been needing to update for months, but everytime, after the install when I try to open FF, it gives me an XUL Runner error that says, Platform version 1.9.2.3 is not compatible with Minversion 1.9.2.8, maxversion 1.9.2.8 Please help. I have closed zone alarm, and spysweeper on windows xp, and uninstalled 3.6.3, and rebooted, and closed everything before installing, again, it still does not help.

Wšykne wótegrona (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.