Can't connect to update turbotax 2010, get error 42002
several attempts made to connect turbo tax throughout the day of January 31, 2011
Wšykne wótegrona (5)
There are other things that need attention:
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
- Shockwave Flash 10.1 r85
- Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
Update the Flash plugin to the latest version.
Update the Java plugin to the latest version.
- http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
Downloaded all the suggested updates. Unfortunately, still get same error message - "can't connect - error 42002. "
Did you read the TurboTax Intuit support page that I hyperlinked?
The information that cor-el posted has nothing to do with the problem you are having with TurboTax.
lbennett2 I've been having the same problem. Just found a solution someone posted elsewhere that worked for me: go to Control Panel on your PC; click Internet Options; click Connections; click LAN settings; uncheck "use a proxy server for your LAN"
I just did this and am now receiving my update from Turbo Tax. I am not a techie so I have no idea what it means, but it did work! Good luck!