Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

when trying to authentificate to my internet provider's account, i get http://id.orange.fr/common/html/incident-service-500.html#AL1

  • 7 wótegrona
  • 20 ma toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót Magenta94

Magenta94
Magenta94
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A couple of days ago, i started having problems when signing in to my internet provider Orange. when clicking on the authentification icon, a blank page opens with URL http://id.orange.fr/common/html/incident-service-500.html#AL1. This does not happen with firefox under windows on a different machine.

A couple of days ago, i started having problems when signing in to my internet provider Orange. when clicking on the authentification icon, a blank page opens with URL http://id.orange.fr/common/html/incident-service-500.html#AL1. This does not happen with firefox under windows on a different machine.

Wšykne wótegrona (7)

cor-el
cor-el
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  • Top 10 Contributor
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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > Cookies: "Show Cookies"
Magenta94
Magenta94 Pšašaŕ
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Thanks a lot, cor-el, but that doesn't do it. My cookie-management is quite tight anyway (at least I try...) and usually there are no unwanted things lurking in dark corners. I wonder if this not linux-related rather than FF, because from another machine running FF under Win there is no problem at all. The only other similar incident i have read about is related to k-meleon.

Hasan
Hasan
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Start Firefox in Safe Mode

Check and tell if its working while you are Browsing in Firefox Safe Mode.

Wót Hasan změnjony

Magenta94
Magenta94 Pšašaŕ
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No, it is not working in safe mode either...

Hasan
Hasan
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Troubleshooting plugins

Check and tell if its working.

cor-el
cor-el
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  • Top 10 Contributor
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If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Magenta94
Magenta94 Pšašaŕ
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Tried that, too, but it doesn't change a thing. Finally, i found a more radical solution by completely removing FF and all extensions and installing Seamonkey instead. No problem anymore and the browser looks fine at first glance. One of these days, when the days grow colder and shorter i will upgrade to 11.4 and perhaps reinstall FF, have been using it for many many years. Thanks to all for your help!