Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox uses all my Internet data

  • 2 wótegronje
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót cor-el

LorraineJoubert
LorraineJoubert
more options

I am staying in SA. Internet is very slow and limited. I receive 2GB of data for the whole month. Now, MFF is using 53MB in 2 hours. MFF is not updating, the add-ons is not updating, I am not able to open any websites, (gmail takes forever and then gives up - I am not watching a video/podcast), but the data usage is sky-high. It is not another programme (e.g. windows updates/adobe) as the moment I close MFF the high data usage stops.

I did not disable add-ons,because if I I do not have access to the add-ons, I can as well switch to Chrome. The reason I am using MFF, is because I am used to the add-ons.

Where and how do I stop this? This is now happening for a week - so if it is updates then I should have been able to see that add-ons, or MFF updated.

I am staying in SA. Internet is very slow and limited. I receive 2GB of data for the whole month. Now, MFF is using 53MB in 2 hours. MFF is not updating, the add-ons is not updating, I am not able to open any websites, (gmail takes forever and then gives up - I am not watching a video/podcast), but the data usage is sky-high. It is not another programme (e.g. windows updates/adobe) as the moment I close MFF the high data usage stops. I did not disable add-ons,because if I I do not have access to the add-ons, I can as well switch to Chrome. The reason I am using MFF, is because I am used to the add-ons. Where and how do I stop this? This is now happening for a week - so if it is updates then I should have been able to see that add-ons, or MFF updated.

Wšykne wótegrona (2)

Ralph Daub
Ralph Daub
  • Locale Leader
more options

Hi LorraineJoubert,

I understand from your message, that you are experiencing a high data usage when using your Firefox.

I see on your system details that you have a long list of add-ons installed, and as you mentioned, there is a possibility that one of them is causing this problem.

I also understand that the add-ons are a functionality that you wish to keep.

Please attempt to run your Firefox in Safe Mode, which temporarily disables add-ons and other features. If the data usage returns to normal, then it is likely that one of the add-ons installed on your Firefox is causing the high data usage.

In that case, you should re-enable your add-ons, one at a time, to find out which one is using up so much bandwidth. From there, you can decide if you truly need that specific add-on, or if there is a better alternative.

Please let us know if this solves your problem, or if you have any other questions.

Thanks!!

- Ralph

Wót Ralph Daub změnjony

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that Firefox may be updating the phishing protection database.

Also make sure that the disk cache is enabled and working properly, check that on the about:cache page.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: