Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

BT mail login screen is blank since yesterday.

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pterre
pterre
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For the past two days the BT email home screen https://signin1.bt.com/login/emailloginform ha appeared as blank. This previously worked fine. The screen works correctly in Internet Explorer 11 so does not seem to be specific to the website.

I have tried deleting and reinstalling Firefox, and have run Sophos virus checker; also have BT Netprotect running which is modified McAfee, so in theory have no viruses.

The login screen is supposed to go to an email screen https://uk-mg-bt.mail.yahoo.com/neo/launch?.partner=bt-1&.rand=[presumably a key]

For the past two days the BT email home screen https://signin1.bt.com/login/emailloginform ha appeared as blank. This previously worked fine. The screen works correctly in Internet Explorer 11 so does not seem to be specific to the website. I have tried deleting and reinstalling Firefox, and have run Sophos virus checker; also have BT Netprotect running which is modified McAfee, so in theory have no viruses. The login screen is supposed to go to an email screen https://uk-mg-bt.mail.yahoo.com/neo/launch?.partner=bt-1&.rand=[presumably a key]

Wubrane rozwězanje

pterre,

I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?

  • Go to Firefox > Options > Privacy > Remove individual cookies
  • Clear only bt.com cookies

Also, you may want to delete your cache.

  • Press the CTRL key + SHIFT key + DEL key
  • select time frame for "everything" and unselect everything except cache and click Clear.

Restart Firefox and try again.

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Wšykne wótegrona (4)

pterre
pterre Pšašaŕ
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I saw a response to a similar question which asked the user to start FF in safe mode and disable hardware acceleration. Tried this, with no success.

Moses
Moses
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Wubrane rozwězanje

pterre,

I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?

  • Go to Firefox > Options > Privacy > Remove individual cookies
  • Clear only bt.com cookies

Also, you may want to delete your cache.

  • Press the CTRL key + SHIFT key + DEL key
  • select time frame for "everything" and unselect everything except cache and click Clear.

Restart Firefox and try again.

pterre
pterre Pšašaŕ
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This has apparently gone away after deleting Firefox, then removing the folders C:\Program Files\Mozilla, C:\Program Files (x86)\Mozilla and C:\Program Data\Mozilla, rebooting and reinstalling Firefox. I did not get as far as trying your suggestion, but thanks anyway.

Not sure if this was a coincidence, but it was not cleared by just deleting and reinstalling FF.

pterre
pterre Pšašaŕ
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Puzzled as to what caused the problem since to the best of my knowledge I have not altered any settings in the last couple of days, but I know BT are always messing about with their site.