This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

cannot open grooveshark due to a supposed problem loading flash. (I have the latest version of both (Mozilla and Flash)

Maximo1234
Maximo1234
more options

Everything with firefox works ok except Grooveshark. An error message appears saying: We had problems loading flash, you might have any blocker etc etc.

I don´t have any blocker and as a matter of fact i have the latest versions for both mozilla and flash. Neither version of flash test nor reinstallation process nor checking add ons or firewall settings solved my problem.

Thanks for the attention. Regards

Everything with firefox works ok except Grooveshark. An error message appears saying: We had problems loading flash, you might have any blocker etc etc. I don´t have any blocker and as a matter of fact i have the latest versions for both mozilla and flash. Neither version of flash test nor reinstallation process nor checking add ons or firewall settings solved my problem. Thanks for the attention. Regards

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

To double-check your Flash permissions for the site, you can click the globe or padlock icon to the left of the address, click More Information, then click the Permissions tab. The "Activate Plugins" section would be the one to check.

I understand you have checked your add-ons, but in case there is an unexpected interaction, could you test the page in Firefox's Safe Mode just to confirm that extensions are not the problem? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?