This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Latest Windows update (KB2993651) prevents Firefox 31 from running but Firefox 21 works

  • 4 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 25 views
  • Nuɖoɖo mlɔetɔ FredMcD

pkinder
pkinder
more options

After installing the latest Windows 7 update (KB2993651), Firefox 31 would no longer work. Kept getting Error Message "The application was unable to start correctly (0xc0000022)".

The only way to get Firefox to work was to uninstall Firefox 31 and install an earlier version (Firefox 21). Uninstalling Firefox 31 and then re-installing it did not work.

After installing the latest Windows 7 update (KB2993651), Firefox 31 would no longer work. Kept getting Error Message "The application was unable to start correctly (0xc0000022)". The only way to get Firefox to work was to uninstall Firefox 31 and install an earlier version (Firefox 21). Uninstalling Firefox 31 and then re-installing it did not work.

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

Poke around safe web sites. Are there any problems?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

pkinder
pkinder Biabia la
more options

not sure how to start Firefox in safe mode if I can't start Firefox at all with version 31 and the latest Windows update

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

The above is marked as a web link. It would show you a help article. Basically, it says;

To start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.