This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox take 20+ seconds to load Facebook...whats the problem?

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 43 views
  • Nuɖoɖo mlɔetɔ cor-el

FoppaXL
FoppaXL
more options

Hi there, even though we have a 25,85Mbps (downstream) ISP it take (according to firefox console) more than 20 seconds to load Facebook. Can you tell by the console results how to fix it if I send you a screenshot? Thanx!

Hi there, even though we have a 25,85Mbps (downstream) ISP it take (according to firefox console) more than 20 seconds to load Facebook. Can you tell by the console results how to fix it if I send you a screenshot? Thanx!

All Replies (2)

iamjayakumars
iamjayakumars
more options

Reload the webpage while bypassing the cache

  • Hold down the Shift key and click the Reload button with a left click.
  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Clear the cache and the cookies from sites that cause problems.

Clear the Cache: Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can't attach a screenshot to the first post that starts a thread, but you can do that in subsequent replies.

Try to disable IPv6 (check for other possible causes as well).