Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my downloads are failing.

  • 5 ŋuɖoɖowo
  • 8 masɔmasɔ sia le wosi
  • 10 views
  • Nuɖoɖo mlɔetɔ justdave

more options

All of my downloads are suddenly failing. I used Safari and the files I needed did download. I have tried all the suggestions under the "Download Failure" questions and it does not work. I attempted to do this

Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the browser.download.manager.scanWhenDone preference.

But I was unable to find that preference when I searched. Any other suggestions?

All of my downloads are suddenly failing. I used Safari and the files I needed did download. I have tried all the suggestions under the "Download Failure" questions and it does not work. I attempted to do this Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the browser.download.manager.scanWhenDone preference. But I was unable to find that preference when I searched. Any other suggestions?

All Replies (5)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

It is still not working. I have tried deleting and reinstalling FireFox. I've done all the steps listed on this forum and all to no avail. Any other suggestions?

more options
more options

Do you have any (anti-virus) security software that might be preventing the downloads?

You can also try a different download location.

Try to repair the disk permissions:

more options

I'm also having this problem. It's pretty neatly summarized in https://support.mozilla.org/en-US/questions/975724 (the files do in fact download, it's just not renaming them to the final filename). I've tried all of the things listed here and at the above link and it still doesn't work. I'm on a multi-user Mac, and only one user is having this problem (even with a freshly-created Firefox profile).