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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox opens to a black screen / Previous post is not helping

  • 4 ŋuɖoɖowo
  • 9 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ toonplease

toonplease
toonplease
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Product Detected

Intel® HD Graphics 3000

I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode.

I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix).

I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __

Current Driver Installed

8.15.10.2321

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __

Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

Product Detected Intel® HD Graphics 3000 I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode. I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix). I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __ Current Driver Installed 8.15.10.2321 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __ Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

Ŋuɖoɖo si wotia

ok, then please update the driver from the lenovo support site at http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t520/downloads/DS014907

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (4)

philipp
philipp
  • Moderator
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hello, what is the exact product name/number of your thinkpad?

toonplease
toonplease Biabia la
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It's a ThinkPad T520

philipp
philipp
  • Moderator
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Ɖɔɖɔɖo si wotia

ok, then please update the driver from the lenovo support site at http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t520/downloads/DS014907

toonplease
toonplease Biabia la
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Thank you so, much philipp. Problem solved. Phew. Grateful for your help.

toonplease trɔe