This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

can not remove 'ad by notification' popups in firefox....not present in explorer

firesupport
firesupport
more options

somehow this adware stuff got into firefox....not sure how, but I can not delete this 'ad by notification' stuff...ads pop up everywhere, 'app of the day' and so on.. tried malwarebytes, superantispyware, avast antivirus, ad-aware......it's not in the firefox add-ons or found in windows control panel. Tried deleting firefox and installing again...still there....(maybe my old info is still present) How do I get rid of this? any help is appreciated..

somehow this adware stuff got into firefox....not sure how, but I can not delete this 'ad by notification' stuff...ads pop up everywhere, 'app of the day' and so on.. tried malwarebytes, superantispyware, avast antivirus, ad-aware......it's not in the firefox add-ons or found in windows control panel. Tried deleting firefox and installing again...still there....(maybe my old info is still present) How do I get rid of this? any help is appreciated..

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I would suspect one or more bad add-ons. This is my suggested cleaning procedure:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Then, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Finally, you can "mop up" remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware.

Are you able to get rid of the unwanted ads?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You might also want to check for a diverted connection here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy settings" which should piggyback on your Windows/IE "LAN" settings, but you also can try "No proxy" to see whether that changes anything.