Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

YouTube videos do not play

  • 1 ŋuɖoɖo
  • 3 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ You

Hi All,

Before I pull the plug on FireFox, I'll try once more. YouTube Videos do not play. They start then stop with the cryptic error message "An error has occurred.... Other videos play fine. YouTube videos play fine on that other browser. I've tried all the suggestions in this forum, my PlugIns were uninstalled and re-installed, Firefox was uninstalled and re-installed and No, I do not live in India. Anybody have any idea what's wrong. What's Google doing that Mozilla can't figure out?

Hi All, Before I pull the plug on FireFox, I'll try once more. YouTube Videos do not play. They start then stop with the cryptic error message "An error has occurred.... Other videos play fine. YouTube videos play fine on that other browser. I've tried all the suggestions in this forum, my PlugIns were uninstalled and re-installed, Firefox was uninstalled and re-installed and No, I do not live in India. Anybody have any idea what's wrong. What's Google doing that Mozilla can't figure out?

All Replies (1)

Do you have the latest version of Flash Player? Download Flash Player at get.adobe.com/flashplayer and install it. Also, is your internet slow? Try changing your quality on the video to low when the video starts to see if it does the same thing.