This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I get a message that my shortcut won't work as the application is moved or deleted when using firefox, reinstall is required to get it back.

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ Ralph Daub

Bitrider54
Bitrider54
more options

When I reinstall after this message I have my Bookmarks and settings intact. I loose FireFox in all users on the system. Has now happened multiple times.I have the log files and the exact error which I can send if they are needed.

When I reinstall after this message I have my Bookmarks and settings intact. I loose FireFox in all users on the system. Has now happened multiple times.I have the log files and the exact error which I can send if they are needed.

All Replies (1)

Ralph Daub
Ralph Daub
  • Locale Leader
more options

Hi Bitrider54,

I moved this question to the Firefox support forums - it seems that you are having issues with the Firefox browser in your computer, and not with a Firefox OS mobile device, is that correct?

You may attempt to install Firefox as an administrator. To do this, right click on the installation file, and click on Run as administrator....

Please let us know if this solves your issue, or if you have any other questions about your Firefox browser.

Thanks,

- Ralph