This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos not playing

  • 5 ŋuɖoɖowo
  • 23 masɔmasɔ sia le wosi
  • 17 views
  • Nuɖoɖo mlɔetɔ Roland Tanglao

more options

I am using the latest version of Firefox on my Samsung s4 and cannot play videos on Firefox. If I switch to Chrome the videos play without any problems. Is anybody else having this problem. Thanks

I am using the latest version of Firefox on my Samsung s4 and cannot play videos on Firefox. If I switch to Chrome the videos play without any problems. Is anybody else having this problem. Thanks

All Replies (5)

more options

HI PJMFOX44, Thank you for your question. I understand that videos are not playing. In order to better investigate the issue, can you please provide an example url where this is happening?

Thank you!

more options

http://www.cnn.com/videos/us/2015/01/15/dnt-mastodon-bones-found-in-backyard.wwmt

The above video won't play in Firefox and I don't see any of the usual controls like the Play button. It plays perfectly in Chrome.

more options

Hi PJMFOX44:

Thank-you for providing a sample video url to Rachel and the rest of the support crew.

The above video works for me on my Samsung S5 on Firefox 35 with if I have with Firefox Settings -> Display -> Plugins set to Disabled

Does the video work for you if you set Plugins to disabled?

Cheers!

...Roland

more options

Roland Here is another site that I can't play in Firefox although it works perfectly in Chrome even after changing the setting that you mentioned in your previous answer

http://www.foxnews.com/science/2014/12/03/england-king-richard-iii-identified-with-dna/

Thanks

Samsung trɔe

more options

hi again PJMFOX44

That foxnews video from december 2014 video works perfectly with flash installed on my Samsung Galaxy S5 (I don't have an S4 but as far as I know video should work equally well on the S5 and S4) in tap to activate and enabled mode. It doesn't work if I don't have Adobe Flash player installed. Latest things to try:

  1. Please install Adobe Flash Player on your S4 and let us know if that makes the videos work. (Should have asked you to do this earlier sorry!) https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android
  2. If that doesn't work in Firefox Settings -> Tools -> Addons please try uninstalling all add-ons and let us know if that makes it work https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons

fingers crossed this helps!

...Roland