This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Clicking on 'Repair' for incoming 'INBOX' mailbox, just deleted all email and set INBOX.msf filesize to 2Kb. Just lost all my email. WTF!!!

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ Matt

johnnyTX
johnnyTX
more options

Thunderbird stopped downloading emails from my primary IMAP account through a normal ISP on Jan 27. After making sure that I had the correct password and all, I tried to 'REPAIR' the INBOX through the Thunderbird interface. When I looked at the filesystem, I found that the account had no INBOX file at all. When I clicked on 'REPAIR' for the other mailboxes for the same account, like the 'SENT' mailbox, I noticed that Thunderbird reset the filesize of the actual mailbox file to 2Kb. COMPLETELY EMPTIED IT!!!!!

WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thunderbird stopped downloading emails from my primary IMAP account through a normal ISP on Jan 27. After making sure that I had the correct password and all, I tried to 'REPAIR' the INBOX through the Thunderbird interface. When I looked at the filesystem, I found that the account had no INBOX file at all. When I clicked on 'REPAIR' for the other mailboxes for the same account, like the 'SENT' mailbox, I noticed that Thunderbird reset the filesize of the actual mailbox file to 2Kb. COMPLETELY EMPTIED IT!!!!! WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

MSF files are simply index files.

As for emptying folders, this is IMAP what part of synchronized needs to be explained. If you want it to show mail it must be able to synchronize with the server.

In your first sentence you say imap is broken. Fix the IMAP issue and the mail will download and the folders populate.

So what error messages does the "primary IMAP account" generate?