This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't sync.

  • 7 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ light_cmdr

more options

Hello. I just bought a new computer and am using the latest version of Firefox. I logged in to sync to transfer all of my bookmarks and passwords, but so far nothing has transferred and it has been two days. I've logged out and back in to sync and nothing has happened. I do get a confirmation saying that sync will transfer momentarily, but then nothing happens beyond that.

Is there anything I'm doing wrong? Thank you in advance for any suggestions.

Hello. I just bought a new computer and am using the latest version of Firefox. I logged in to sync to transfer all of my bookmarks and passwords, but so far nothing has transferred and it has been two days. I've logged out and back in to sync and nothing has happened. I do get a confirmation saying that sync will transfer momentarily, but then nothing happens beyond that. Is there anything I'm doing wrong? Thank you in advance for any suggestions.

Ŋuɖoɖo si wotia

light_cmdr said

I did FORGET my password for sync since it had been a while since I'd had to use it. Beyond that, there were no issues after I was able to log in.

Sorry, but as a security precaution your Sync data is wiped from the server when a new password is requested. So - yes - your data is lost from Sync.

As far as the old PC goes, the old hard drive may still work if you plug it in as an external drive using an inexpensive (~ $25) IDE to USB converter cable / power supply. Just set Show Hidden Files & Folders Folder options in the Control Panel (or whatever that feature is called in Win 8) and look for your old Firefox Profile folder.

Which is located in this path, which isn't an exact "path-to": C:\Users\<Windows>\AppData\Roaming\Mozilla\Firefox\Profiles\<ProfileName>\ https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (7)

more options

Do you still have the old computer?

more options

The old computer is not functioning because of a dead motherboard.

more options

Did you have any problems when trying to connect to Sync on that new computer? Like needing to request a new Password for Sync?

more options

I did FORGET my password for sync since it had been a while since I'd had to use it. Beyond that, there were no issues after I was able to log in.

more options

Should I just consider all of my bookmarks and passwords lost? It's now been 3 days and I've logged in a few times with the same result.

more options

Ɖɔɖɔɖo si wotia

light_cmdr said

I did FORGET my password for sync since it had been a while since I'd had to use it. Beyond that, there were no issues after I was able to log in.

Sorry, but as a security precaution your Sync data is wiped from the server when a new password is requested. So - yes - your data is lost from Sync.

As far as the old PC goes, the old hard drive may still work if you plug it in as an external drive using an inexpensive (~ $25) IDE to USB converter cable / power supply. Just set Show Hidden Files & Folders Folder options in the Control Panel (or whatever that feature is called in Win 8) and look for your old Firefox Profile folder.

Which is located in this path, which isn't an exact "path-to": C:\Users\<Windows>\AppData\Roaming\Mozilla\Firefox\Profiles\<ProfileName>\ https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile