This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to upload photos from iphoto firefox crashes everytime

  • 7 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

When I try to attach a photo from iphoto to facebook or gmail or anything firefox crashes everytime. This just started happening. I have the most updated version of firefox and I have uninstalled and reinstalled it also. It only happens with iphoto. When I used to upload images it would show thumnails to choose from, now it shows thumbnail with saze and date info and I cannot switch it to just thumbnails becasue the buttons above do not highlight. This started when the crashing started.

When I try to attach a photo from iphoto to facebook or gmail or anything firefox crashes everytime. This just started happening. I have the most updated version of firefox and I have uninstalled and reinstalled it also. It only happens with iphoto. When I used to upload images it would show thumnails to choose from, now it shows thumbnail with saze and date info and I cannot switch it to just thumbnails becasue the buttons above do not highlight. This started when the crashing started.

All Replies (7)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

FredMcD trɔe

more options

I tried opening in safe mode and it did not help. I also tried doing what they said about never activating plugins and it still happened with pluins not activated.

I am unclear what address box I am suppose to type about:crashes

more options

bp-8fb6bc35-9ed1-42ac-abed-194122150326 3/26/15 5:40 PM bp-77951af4-b8e9-4384-993f-e8e7b2150327 3/26/15 5:35 PM bp-fbcf948d-60b0-46f6-aa45-b1f152150326 3/26/15 7:32 AM bp-d9322470-1197-4eb2-81a9-a1d012150326 3/26/15 7:20 AM bp-0eec5f67-e247-4dfb-941a-38ca62150326 3/26/15 6:54 AM bp-be8a9461-04ae-424d-b7c7-398c72150324 3/24/15 8:26 AM bp-a573b374-651d-4d38-ad5d-4c09a2150320 3/20/15 5:41 PM bp-14644d4c-ae49-4b23-ade2-206e42150320 3/20/15 4:46 PM bp-09a6c8e3-55c4-4164-907c-6f6a32150320 3/20/15 4:45 PM bp-842b964a-af91-441b-a811-9af912150320

more options

Okay, let's take a look. Product Firefox Version 36.0.4 Release Channel release OS Mac OS X OS Version 10.10.2 14C1514

The crash report flagged this;

Signature -[NSScrollView _setForcesContentInsetsLayout:]

No other problems. I've called the big guys to help you. Good luck.

more options

FredMcD said

Okay, let's take a look. Product Firefox Version 36.0.4 Release Channel release OS Mac OS X OS Version 10.10.2 14C1514 The crash report flagged this; Signature -[NSScrollView _setForcesContentInsetsLayout:] No other problems. I've called the big guys to help you. Good luck.
more options

Any idea how to reach anyone at Mozilla/Firefox by phone since I have had no luck online. It would really be a bummer if I had to quit using Firefox and start using Safari.

more options

Sorry, this is it here.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.