Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have two accounts with the same name. One no longer works. Can I delete it without deleting the folders it shares with the other account? How?

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ duggabe

more options

Each account has the same name (e.g. both are called jones@ttt.com). The newer one was set up by accident during a conversion from Outlook. Both access the same inbox and sent mail. The two accounts show up as separate in Thunderbird and both have their own inboxes and sent mail boxes. The older one has not updated since the newer one was created, and the older one can no longer reach the server. I want to delete the old one, but am worried that it may delete the folders for the new one in the process. All of the relevant messages are still hosted on the ISP's server. Please advise whether I can do a simple "delete account" on the old account and not wipe out the new one at the same time.

Each account has the same name (e.g. both are called jones@ttt.com). The newer one was set up by accident during a conversion from Outlook. Both access the same inbox and sent mail. The two accounts show up as separate in Thunderbird and both have their own inboxes and sent mail boxes. The older one has not updated since the newer one was created, and the older one can no longer reach the server. I want to delete the old one, but am worried that it may delete the folders for the new one in the process. All of the relevant messages are still hosted on the ISP's server. Please advise whether I can do a simple "delete account" on the old account and not wipe out the new one at the same time.

All Replies (1)

more options

Actually, doing a "delete account" does not delete the folders associated with it. They are still there, but unused. There should not be a problem with doing the "delete account".