This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Running slow - INTERNET EXPLORE WORKS FINE - not comp prob!!

  • 9 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 16 views
  • Nuɖoɖo mlɔetɔ guigs

more options

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.

All Replies (9)

more options

First when posting

1) 32 bit or 64 bit? 2) Amount of pc memory and type ddr1, 2, 3 ? 3) Can you screen capture and post picture of Task Manager

As like picture I attached.

more options

32 bit - 1.5GB 2.8GHz- cant capture task manager - ddr doesn't show on system info

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

more options

rrhoppy said

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.

rrhoppy said

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.
more options

Thank You - I'm back to normal!!

more options

Can you explain what you did to fix your issue.

more options

I did what you told me to do -

FredMcD May 17, 2015 11:40:09 AM

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?


I tried to relate this earlier through this posting system, but frankly it was confusing.

more options

As long as it works. Safe Surfing.

more options

Just as an update, after investigation of general hardware acceleration issues there is an update going out today that should resolve this. The new version will be 38.0.5 on beta June 2nd. Thank you for your patience, please do report back if there are any further issues.

(please note the update in this post for the change in release channel)

guigs trɔe