This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not working in Windows 8

more options

on startup, firefox not working, getting 'unable to connect' message. My internet connection is fine (internet explorer works perfectly), firewall is allowing firefox (have checked it twice), I made no changes and did not see any updates either to firefox or my system since I shutdown last night. No idea what could be causing this, have asked for IT to check network, so no idea if it something where I am working or not - please help me troubleshoot.

on startup, firefox not working, getting 'unable to connect' message. My internet connection is fine (internet explorer works perfectly), firewall is allowing firefox (have checked it twice), I made no changes and did not see any updates either to firefox or my system since I shutdown last night. No idea what could be causing this, have asked for IT to check network, so no idea if it something where I am working or not - please help me troubleshoot.

Ŋuɖoɖo si wotia

Never mind - fixed it.

jpellegrinelli0523 said

on startup, firefox not working, getting 'unable to connect' message. My internet connection is fine (internet explorer works perfectly), firewall is allowing firefox (have checked it twice), I made no changes and did not see any updates either to firefox or my system since I shutdown last night. No idea what could be causing this, have asked for IT to check network, so no idea if it something where I am working or not - please help me troubleshoot.
Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

Never mind - fixed it.

jpellegrinelli0523 said

on startup, firefox not working, getting 'unable to connect' message. My internet connection is fine (internet explorer works perfectly), firewall is allowing firefox (have checked it twice), I made no changes and did not see any updates either to firefox or my system since I shutdown last night. No idea what could be causing this, have asked for IT to check network, so no idea if it something where I am working or not - please help me troubleshoot.