This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Sync not working

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

blahblah2
blahblah2
more options

I have two platforms, both are kept up to date:

Windows 7 Firefox 39.0

Fedora 20 Firefox 38.0.5

On both of them I have sync enabled. When I add a bookmark on one of the platforms the other one receives it. When I remove a bookmark on Windows, it's not being removed from Fedora. When I remove a bookmark on Fedora it's not being removed on Windows.

Could someone at least tell me how to debug this? I can't find any logs (are there any?), when force a sync nothing happens (the icon turns blue and starts rotating for a few minutes and then stops)

I have two platforms, both are kept up to date: Windows 7 Firefox 39.0 Fedora 20 Firefox 38.0.5 On both of them I have sync enabled. When I add a bookmark on one of the platforms the other one receives it. When I remove a bookmark on Windows, it's not being removed from Fedora. When I remove a bookmark on Fedora it's not being removed on Windows. Could someone at least tell me how to debug this? I can't find any logs (are there any?), when force a sync nothing happens (the icon turns blue and starts rotating for a few minutes and then stops)

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Type about:sync-log in the URL bar and hit Enter.

Error logs will be listed.

If there aren't any error logs, services.sync.log.appender.file.logOnSuccess can be toggled to true in about:config to get "success" logs to be generated.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved.

If you want then you can upload a recent log to this website if the log is too big to put in a reply.