This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

print preview error

  • 5 ŋuɖoɖowo
  • 26 masɔmasɔ sia le wosi
  • 7 views
  • Nuɖoɖo mlɔetɔ Stewart

more options

When I select Print Preview for a message, I get an error "The selected printer could not be found." I can print the message, but I can't preview the output. I do have a default printer configured, and it does work. Before I reinstall Thunderbird, does anyone understand my problem? And what exactly is the "selected printer" in preview, anyway? Thanks.

When I select Print Preview for a message, I get an error "The selected printer could not be found." I can print the message, but I can't preview the output. I do have a default printer configured, and it does work. Before I reinstall Thunderbird, does anyone understand my problem? And what exactly is the "selected printer" in preview, anyway? Thanks.

Ŋuɖoɖo si wotia

Thanks, Matt. Defaulting the printer.print entries didn't help. But I changed the search to printer and reset all the references to any printer device. That did fix the problem. Preview now works.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (5)

more options

reinstalling will do nothing

Used the config editor to reset all entries in the group printer.print.

In the config editor type printer.print and then right click each entry and set it to default.

more options

Ɖɔɖɔɖo si wotia

Thanks, Matt. Defaulting the printer.print entries didn't help. But I changed the search to printer and reset all the references to any printer device. That did fix the problem. Preview now works.

more options

Can you guide me how you did that, that is change the search to printer?

more options

I just meant that I entered 'printer' in the search field instead of 'printer.print'. References to several printers came up and I reset them all to default.

more options

I searched on "printer" and then right-click on the line and clicked "reset" that worked for me.