This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

After recent windows 10 update keyboard does not work correctly in Firefox [and also Chrome but okay in Edge].

  • 3 ŋuɖoɖowo
  • 18 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ kham

kham
kham
more options

Key press on a single key starts to type QWERTY in sequence on each press. The virtual keyboard works okay.

The keyboard has no problems in other programs [except Chrome]

Windows 10 upgrade was last week and everything was okay until today when the Tuesday updates were installed.

Have tried to reinstall keyboard drivers, used another keyboard and change keyboard settings but to no avail.

Obviously something to do with browsers as it only affects Firefox and Chrome [why not Explorer / Edge?].. so have tried to reset settings and then reinstall... but again to no avail.

Any help would be very welcome.

Key press on a single key starts to type QWERTY in sequence on each press. The virtual keyboard works okay. The keyboard has no problems in other programs [except Chrome] Windows 10 upgrade was last week and everything was okay until today when the Tuesday updates were installed. Have tried to reinstall keyboard drivers, used another keyboard and change keyboard settings but to no avail. Obviously something to do with browsers as it only affects Firefox and Chrome [why not Explorer / Edge?].. so have tried to reset settings and then reinstall... but again to no avail. Any help would be very welcome.

Ŋuɖoɖo si wotia

Found it..... took Zonealarm off and everything is fine again.

I forgot Zonealarm had also updated that day... not sure why it only affected Firefox and Chrome but not Edge.

Zonealarm are behind the curve on Windows 10 and obviously still have not got a stable paid version.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

Machine Master
Machine Master
more options

Hello there,

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes

Give those steps a try and see if the issue still persists

Hope this helps!

kham
kham Biabia la
more options

Tried safe mode... no different.

I am feeling it is something to do with the recent upgrades for windows 10 but do not know which having removed anything which I thought could affect the browser. Will delete all the updates and see whether that does it.

kham
kham Biabia la
more options

Ɖɔɖɔɖo si wotia

Found it..... took Zonealarm off and everything is fine again.

I forgot Zonealarm had also updated that day... not sure why it only affected Firefox and Chrome but not Edge.

Zonealarm are behind the curve on Windows 10 and obviously still have not got a stable paid version.