This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Flash crashes every single time after going to Windows 10. Help

  • 3 ŋuɖoɖowo
  • 255 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ RexIC

RexIC
RexIC
more options

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

Ŋuɖoɖo si wotia

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.

Xle ŋuɖoɖo sia le goya me 👍 13

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

RexIC
RexIC Biabia la
more options

Thanks for the help. Here are the five most recent crashes. bp-15907b37-e48f-413c-84f2-970412150814 8/14/2015 9:40 AM bp-b8e34e98-0262-4684-b964-837082150814 8/14/2015 9:40 AM bp-508e84e9-4c30-44af-9d71-291f82150814 8/14/2015 9:40 AM bp-34192cd3-4eda-4cb8-aeb1-90adf2150814 8/14/2015 9:40 AM bp-2e1121af-a6f0-4350-abf2-1cd952150814 8/14/2015 12:57 AM

RexIC
RexIC Biabia la
more options

Ɖɔɖɔɖo si wotia

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.